How can companies effectively measure the impact of ongoing customer experience training on employee performance and overall customer satisfaction levels?

Companies can measure the impact of ongoing customer experience training on employee performance and customer satisfaction levels by conducting regular assessments and surveys to gather feedback from employees and customers. They can also track key performance indicators related to customer satisfaction, such as Net Promoter Score (NPS) and customer retention rates, before and after implementing the training. Additionally, companies can analyze customer complaints and feedback to identify any improvements in service quality following the training. It is important to establish clear goals and metrics for the training program to effectively measure its impact on employee performance and customer satisfaction levels.