How can companies measure the impact of their strategies to prioritize customer experience excellence on employee engagement and commitment, and what key indicators should they focus on to ensure alignment with the company's mission?

Companies can measure the impact of their strategies by conducting employee surveys to gauge satisfaction and engagement levels. They can also track metrics such as retention rates, productivity levels, and customer feedback related to employee interactions. Key indicators to focus on include employee satisfaction scores, turnover rates, employee Net Promoter Scores, and alignment of employee goals with the company's mission and values. By regularly monitoring these indicators, companies can ensure that their strategies are effectively prioritizing customer experience excellence and driving employee engagement and commitment.