How can organizations measure the impact of utilizing customer experience insights across different departments and teams, and what key metrics should be used to gauge success in this area?

Organizations can measure the impact of utilizing customer experience insights across different departments and teams by tracking key metrics such as customer satisfaction scores, Net Promoter Score (NPS), customer retention rates, and customer lifetime value. They can also assess the impact through qualitative feedback from customers and internal teams on how customer insights have influenced decision-making and improved processes. Additionally, organizations can analyze the correlation between customer experience insights and key business outcomes such as revenue growth, market share, and brand loyalty to gauge success in this area.