How can companies measure the impact of incorporating customer-centric values into their company culture on overall employee satisfaction and retention rates?

Companies can measure the impact of incorporating customer-centric values into their company culture on overall employee satisfaction and retention rates by conducting employee surveys to gather feedback on how customer-centric values are influencing their work experience. They can also track retention rates before and after implementing these values to see if there is a positive correlation. Additionally, companies can analyze performance metrics such as employee engagement levels and productivity to determine if there is an improvement after embracing customer-centric values. Regular communication with employees and gathering qualitative feedback can also provide insights into how these values are impacting satisfaction and retention rates.