How can companies measure the impact of incorporating customer-centric values into their organizational culture, and what strategies can they use to continually improve customer satisfaction levels?

Companies can measure the impact of incorporating customer-centric values by tracking key performance indicators such as customer retention rates, Net Promoter Score, and customer feedback. They can also conduct surveys, focus groups, and analyze customer complaints to gather insights. To continually improve customer satisfaction levels, companies can invest in employee training on customer service, regularly review and update customer feedback processes, implement technology solutions to enhance customer experience, and personalize interactions with customers based on their preferences and needs.