How can companies effectively measure the impact of their customer-centric training programs on employee behavior and overall customer satisfaction levels?

Companies can effectively measure the impact of their customer-centric training programs by conducting pre- and post-training assessments to track changes in employee knowledge and skills. They can also monitor key performance indicators related to customer satisfaction, such as Net Promoter Score or customer retention rates, before and after implementing the training. Additionally, companies can gather feedback from both employees and customers to understand their perceptions of the training program and its impact on their interactions. Regularly reviewing and analyzing data on employee behavior and customer satisfaction levels can provide valuable insights into the effectiveness of the training programs.