How can organizations effectively measure the long-term impact of customer-centric training on employee retention rates and overall company profitability, and what steps can they take to ensure that a customer-centric culture remains a top priority within the organization?

Organizations can measure the long-term impact of customer-centric training on employee retention rates and profitability by tracking key performance indicators such as customer satisfaction scores, employee engagement levels, and financial metrics. They can also conduct regular surveys and feedback sessions with employees to gauge the effectiveness of the training and its impact on their job satisfaction and performance. To ensure that a customer-centric culture remains a top priority, organizations can integrate customer-centric values into their mission statement, provide ongoing training and development opportunities for employees, recognize and reward customer-centric behavior, and establish clear communication channels for sharing customer feedback and insights across the organization.