How can companies effectively measure the impact of their strategies to reinforce a customer-centric culture on a day-to-day basis, and what key metrics should they focus on to ensure continuous improvement in this area?

Companies can effectively measure the impact of their strategies to reinforce a customer-centric culture by tracking key metrics such as customer satisfaction scores, Net Promoter Score (NPS), customer retention rates, and customer lifetime value. These metrics can provide insights into customer loyalty, engagement, and overall satisfaction with the company's products or services. By regularly monitoring and analyzing these metrics on a day-to-day basis, companies can identify areas for improvement and make data-driven decisions to continuously enhance their customer-centric culture.