How can companies effectively measure the impact of their customer-centric strategies on overall customer satisfaction and loyalty, and what key metrics should be considered in evaluating the success of these initiatives?

Companies can effectively measure the impact of their customer-centric strategies on overall customer satisfaction and loyalty by tracking metrics such as Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), Customer Retention Rate, and Customer Lifetime Value. These key metrics can help evaluate the success of customer-centric initiatives by providing insights into how satisfied customers are with the company's products or services, their likelihood to recommend the company to others, their loyalty to the brand, and their long-term value to the business. By analyzing these metrics regularly and making data-driven decisions based on the results, companies can continuously improve their customer-centric strategies and drive long-term growth and success.