How can organizations effectively measure the impact of customer-centric behavior exhibited by their leaders on overall customer satisfaction and loyalty?

Organizations can measure the impact of customer-centric behavior exhibited by their leaders by conducting regular customer satisfaction surveys to gather feedback directly from customers. They can also track key performance indicators related to customer satisfaction and loyalty, such as Net Promoter Score or customer retention rates. Additionally, organizations can analyze customer complaints and feedback to identify trends and areas for improvement in customer-centric leadership. Finally, they can compare customer satisfaction and loyalty metrics before and after implementing customer-centric leadership initiatives to assess their impact.