How can organizations effectively measure the impact of their leaders' customer-centric behavior on overall customer satisfaction and loyalty?

Organizations can effectively measure the impact of their leaders' customer-centric behavior on overall customer satisfaction and loyalty by implementing customer feedback surveys and analyzing the results. They can also track key performance indicators related to customer satisfaction and loyalty, such as retention rates and Net Promoter Score. Additionally, organizations can conduct regular evaluations and reviews of leaders' performance in relation to customer-centric behavior. By closely monitoring these metrics and feedback, organizations can gain insights into the effectiveness of their leaders' customer-centric approach and make necessary adjustments to improve customer satisfaction and loyalty.