How can companies measure the impact of their leaders' customer-centric behavior on overall employee engagement and customer satisfaction levels?

Companies can measure the impact of their leaders' customer-centric behavior on overall employee engagement and customer satisfaction levels by conducting employee surveys to gather feedback on their perception of leadership behavior and its impact on their engagement and satisfaction. Additionally, companies can track customer satisfaction metrics such as Net Promoter Score (NPS) and customer retention rates to assess the impact of leadership behavior on customer satisfaction levels. Lastly, companies can analyze employee turnover rates and customer feedback to understand the correlation between leaders' customer-centric behavior and overall engagement and satisfaction levels.