How can companies effectively measure the impact of their customer-centric initiatives on overall business performance and success?

Companies can effectively measure the impact of their customer-centric initiatives on overall business performance and success by implementing key performance indicators (KPIs) that track customer satisfaction, loyalty, and retention rates. They can also conduct customer surveys, feedback sessions, and focus groups to gather insights on the effectiveness of their initiatives. Additionally, companies can analyze customer data, such as purchase history and engagement metrics, to understand the impact of their customer-centric strategies on revenue and profitability. Regularly reviewing and adjusting these metrics and strategies based on feedback and data analysis will help companies continuously improve their customer-centric initiatives and drive overall business success.