How can organizations effectively measure the impact of their customer-centric initiatives and track progress towards achieving a strong and resilient customer-centric culture?

Organizations can effectively measure the impact of their customer-centric initiatives by establishing key performance indicators (KPIs) related to customer satisfaction, loyalty, and retention. They can track progress by regularly collecting and analyzing customer feedback through surveys, reviews, and social media monitoring. Additionally, organizations can use customer relationship management (CRM) tools to track customer interactions and behaviors, allowing them to identify trends and areas for improvement. By continuously monitoring and adjusting their customer-centric strategies based on data-driven insights, organizations can build a strong and resilient customer-centric culture.