How can companies measure the impact of their efforts to maintain a customer-centric mindset among employees, and what key metrics should they consider in evaluating the success of their customer experience initiatives?

Companies can measure the impact of their efforts to maintain a customer-centric mindset among employees by analyzing customer satisfaction scores, Net Promoter Scores, and customer retention rates. Key metrics to consider in evaluating the success of their customer experience initiatives include customer feedback and reviews, customer lifetime value, and customer loyalty metrics such as repeat purchase rates and referral rates. By tracking these metrics, companies can gain insights into the effectiveness of their customer-centric strategies and identify areas for improvement.