How can companies effectively measure the impact of their efforts to create a customer-centric culture and ensure that employees are consistently meeting customer satisfaction goals?

Companies can measure the impact of their efforts to create a customer-centric culture by implementing key performance indicators (KPIs) related to customer satisfaction, such as Net Promoter Score (NPS) or customer retention rates. Regularly collecting feedback from customers through surveys and other channels can also provide valuable insights into customer satisfaction levels. Additionally, conducting employee training and development programs focused on customer service skills can help ensure that employees are consistently meeting customer satisfaction goals. Regularly monitoring and analyzing customer feedback and employee performance data can help companies identify areas for improvement and make necessary adjustments to enhance their customer-centric culture.