How can companies effectively measure the impact of their customer-centric work environment on employee satisfaction and retention, and what strategies can they implement to cultivate a culture where employees are empowered to prioritize customer needs while feeling valued and supported in their roles?

Companies can measure the impact of their customer-centric work environment on employee satisfaction and retention through employee surveys, feedback mechanisms, and retention rates. To cultivate a culture where employees prioritize customer needs while feeling valued and supported, companies can implement training programs, mentorship opportunities, recognition programs, and open communication channels. By fostering a supportive and empowering environment, companies can ensure that employees feel motivated to prioritize customer needs and are committed to the organization's success.