How can companies effectively measure the impact of their efforts to create a customer-centric culture and ensure long-term success in delivering exceptional customer experiences?

Companies can measure the impact of their efforts to create a customer-centric culture by tracking key performance indicators such as customer satisfaction scores, Net Promoter Score, and customer retention rates. They can also conduct regular customer feedback surveys and analyze customer complaints and compliments to gauge their progress. Additionally, companies can monitor employee engagement and training programs to ensure that employees are aligned with the customer-centric culture and provide exceptional customer experiences consistently. Regularly reviewing and adjusting strategies based on these metrics will help companies ensure long-term success in delivering exceptional customer experiences.