How can companies effectively measure the impact of their efforts to instill a customer-centric culture among employees and track improvements in delivering exceptional customer experiences?

Companies can measure the impact of their efforts to instill a customer-centric culture by conducting regular surveys to gather feedback from customers and employees. They can track improvements in delivering exceptional customer experiences by analyzing key performance indicators such as customer satisfaction scores, Net Promoter Score, and customer retention rates. Additionally, companies can use customer journey mapping and customer feedback analysis to identify pain points and areas for improvement in the customer experience. Regular training and development programs for employees focused on customer service can also help in tracking improvements in delivering exceptional customer experiences.