In addition to customer satisfaction and employee engagement metrics, what other innovative ways can companies measure the impact of their customer-centric culture on overall business performance and profitability?

In addition to customer satisfaction and employee engagement metrics, companies can measure the impact of their customer-centric culture on overall business performance and profitability through metrics such as customer retention rates, Net Promoter Score (NPS), customer lifetime value, and customer acquisition cost. Companies can also analyze data from social media platforms and online reviews to gauge customer sentiment and brand perception. Conducting surveys and focus groups to gather feedback directly from customers can provide valuable insights into how well the company is meeting customer needs and expectations. Additionally, tracking key performance indicators related to customer service, such as response times and resolution rates, can help companies understand how effectively they are delivering on their customer-centric approach.