How can international teams measure the impact of cultural sensitivity training on their CX strategies and ensure continuous improvement in promoting inclusivity and diversity within their organization?

International teams can measure the impact of cultural sensitivity training on their CX strategies by conducting surveys or assessments to gather feedback from employees and customers. They can also track key performance indicators related to diversity and inclusion, such as employee retention rates and customer satisfaction scores. To ensure continuous improvement, organizations can regularly review and update their training programs based on feedback and data analysis, and provide ongoing support and resources for employees to apply their learning in their day-to-day interactions. Additionally, fostering open communication and creating a culture of inclusivity where diverse perspectives are valued and respected can help promote diversity and inclusivity within the organization.