How can businesses measure the impact of cultural sensitivity training on employee performance and customer satisfaction in order to ensure continuous improvement in providing exceptional service to customers from diverse backgrounds?

Businesses can measure the impact of cultural sensitivity training on employee performance and customer satisfaction by conducting surveys to gather feedback from employees and customers on their experiences before and after the training. They can also analyze key performance indicators such as customer retention rates, customer feedback scores, and employee engagement levels to assess the effectiveness of the training. Additionally, businesses can track any changes in the diversity of their customer base and employee demographics to see if there are any improvements in serving customers from diverse backgrounds. By regularly monitoring these metrics and making adjustments to the training program as needed, businesses can ensure continuous improvement in providing exceptional service to customers from diverse backgrounds.