How can international teams measure the impact of cultural sensitivity training on their customer experience strategies, and what key performance indicators should they consider to track progress in this area?

International teams can measure the impact of cultural sensitivity training on their customer experience strategies by conducting surveys or feedback sessions with customers from different cultural backgrounds. Key performance indicators to track progress in this area could include customer satisfaction scores, customer retention rates, and the number of positive reviews or referrals from customers. Additionally, teams can also monitor the number of cultural misunderstandings or complaints related to cultural insensitivity before and after implementing the training.