How can companies measure the impact of cultural diversity on the success of their international teams in implementing CX strategies, and what key performance indicators should be taken into consideration when evaluating the effectiveness of collaboration and communication within these diverse teams?

Companies can measure the impact of cultural diversity on the success of their international teams implementing CX strategies by analyzing key performance indicators such as customer satisfaction rates, employee engagement levels, and revenue growth. They should also consider metrics related to collaboration and communication within diverse teams, such as the frequency of cross-cultural training sessions, the effectiveness of communication tools used, and the ability of team members to work together towards common goals. By tracking these KPIs, companies can gain insights into how cultural diversity is influencing the overall success of their international teams and identify areas for improvement.