How can companies measure the impact of cultural competency training on their customer experience teams, and what key performance indicators should they look for to ensure that their teams are effectively serving a diverse customer base?

Companies can measure the impact of cultural competency training on their customer experience teams by tracking key performance indicators such as customer satisfaction scores, customer retention rates, and feedback from diverse customers. They should also look for indicators like improved communication, reduced instances of cultural misunderstandings, and increased sales to diverse customer segments. By monitoring these metrics, companies can ensure that their teams are effectively serving a diverse customer base and continuously improving their cultural competency skills.