How can organizations measure the impact of their efforts in cultivating a culture of passionate CX ambassadors among their employees?

Organizations can measure the impact of their efforts in cultivating a culture of passionate CX ambassadors among their employees by conducting regular surveys to gauge employee satisfaction and engagement levels. They can also track customer feedback and satisfaction scores to see if there is a correlation with employee engagement. Additionally, monitoring employee retention rates and referral rates can provide insights into the success of their CX ambassador program. Finally, conducting focus groups or interviews with employees to gather qualitative feedback on their experiences and attitudes towards customer experience can help organizations understand the impact of their efforts.