How can businesses measure the impact and effectiveness of cross-functional teams and technology platforms in breaking down silos and promoting seamless collaboration within their internal CX community network?

Businesses can measure the impact and effectiveness of cross-functional teams and technology platforms by tracking key performance indicators related to collaboration and communication within the CX community network. This can include metrics such as response times, resolution rates, and customer satisfaction scores. Additionally, conducting regular surveys and feedback sessions with team members can provide valuable insights into the effectiveness of the collaboration tools and processes in place. Finally, analyzing data on project outcomes, efficiency improvements, and overall team performance can help businesses assess the success of their efforts in breaking down silos and promoting seamless collaboration within their internal CX community network.