How can companies measure the impact of cross-departmental collaboration on overall customer satisfaction and loyalty?

Companies can measure the impact of cross-departmental collaboration on customer satisfaction and loyalty by conducting customer surveys to gather feedback on their experiences. They can also track key performance indicators related to customer satisfaction, such as Net Promoter Score or customer retention rates, before and after implementing cross-departmental collaboration initiatives. Additionally, companies can analyze customer complaints and feedback to identify any patterns or trends that may be influenced by the level of collaboration between departments. Regular communication and feedback between departments can also help identify areas for improvement and measure the impact of collaboration on customer satisfaction and loyalty.