How can organizations effectively measure the long-term impact of cross-departmental collaboration on not only improving customer satisfaction, but also increasing overall revenue and market share? What key performance indicators should be used to track the success of collaboration efforts in driving business growth and success?

Organizations can effectively measure the long-term impact of cross-departmental collaboration by tracking key performance indicators such as customer satisfaction scores, revenue growth, and market share. Metrics such as customer retention rates, average order value, and market penetration can provide insights into the success of collaboration efforts in driving business growth. Additionally, tracking employee engagement levels, project completion times, and communication effectiveness can help assess the overall impact of collaboration on organizational performance. Regularly reviewing these KPIs and adjusting collaboration strategies accordingly can ensure sustained improvements in customer satisfaction, revenue, and market share.