How can leaders effectively measure the impact of continuous improvement initiatives on customer experience and track progress towards achieving their goals?

Leaders can measure the impact of continuous improvement initiatives on customer experience by collecting and analyzing customer feedback, tracking key performance indicators related to customer satisfaction and loyalty, and conducting regular reviews of customer experience metrics. They can track progress towards achieving their goals by setting clear objectives, establishing milestones, and regularly monitoring and evaluating the results of their initiatives. Additionally, leaders can use tools such as surveys, customer journey mapping, and data analytics to gain insights into customer perceptions and behaviors, and make data-driven decisions to improve the customer experience.