How can companies effectively measure the impact of their continuous improvement efforts on employee performance and customer satisfaction?

Companies can effectively measure the impact of their continuous improvement efforts on employee performance and customer satisfaction by setting clear goals and key performance indicators (KPIs) to track progress. They can also gather feedback from employees and customers through surveys and feedback sessions to understand their perceptions and experiences. Analyzing data and metrics related to employee productivity, customer satisfaction scores, and operational efficiency can provide insights into the effectiveness of continuous improvement initiatives. Regularly reviewing and adjusting strategies based on these measurements can help companies ensure that their efforts are positively impacting both employee performance and customer satisfaction.