"How can companies measure the impact of using innovative communication tools like Slack, Microsoft Teams, and Zoom on collaboration, decision-making, and ultimately, the overall customer experience?"

Companies can measure the impact of using innovative communication tools like Slack, Microsoft Teams, and Zoom by analyzing metrics such as engagement levels, response times, and meeting attendance. They can also conduct surveys and gather feedback from employees to understand how these tools have improved collaboration and decision-making. Ultimately, companies can evaluate the impact on the overall customer experience by tracking customer satisfaction scores, retention rates, and feedback related to communication efficiency.