How can organizations measure the impact of a collaborative culture on customer satisfaction and loyalty, and what are some key performance indicators to track in order to ensure continuous improvement in this area?

Organizations can measure the impact of a collaborative culture on customer satisfaction and loyalty by collecting feedback from customers through surveys, reviews, and Net Promoter Scores. Key performance indicators to track include customer retention rates, customer lifetime value, and customer referral rates. Continuous improvement in this area can be ensured by monitoring these KPIs regularly, identifying areas for improvement, and implementing strategies to enhance collaboration within the organization to better meet customer needs and expectations.