How can companies effectively measure the impact of ongoing coaching and feedback on the performance of their CX ambassadors in delivering exceptional customer experiences?

Companies can measure the impact of ongoing coaching and feedback on their CX ambassadors' performance by setting clear performance metrics and goals related to customer experience. They can also conduct regular evaluations and surveys to gather feedback from customers on their interactions with the ambassadors. Additionally, tracking key performance indicators such as customer satisfaction scores, response times, and resolution rates can help in assessing the effectiveness of coaching and feedback. Lastly, conducting regular training sessions and performance reviews can provide insights into the progress and areas for improvement of CX ambassadors in delivering exceptional customer experiences.