How can organizations measure the success and impact of their awards and recognition programs, such as "CX-Hero of the Month", on employee morale and productivity to ensure continuous improvement and effectiveness?

Organizations can measure the success and impact of their awards and recognition programs by gathering feedback from employees through surveys or focus groups to assess the program's impact on morale and productivity. They can also track key performance indicators, such as employee engagement levels, retention rates, and productivity metrics before and after implementing the program. Additionally, conducting regular reviews and evaluations of the program's effectiveness can help identify areas for improvement and ensure continuous enhancement of the program to better meet the needs and preferences of employees. By analyzing the data collected and comparing it to the program's objectives, organizations can determine the program's overall impact on morale and productivity and make informed decisions on how to optimize its effectiveness.