How can companies measure the impact of integrating artificial intelligence and chatbots into their digital tools on the productivity and performance of remote CX teams, and what key metrics should they consider when evaluating success?

Companies can measure the impact of integrating AI and chatbots into their digital tools on remote CX team productivity and performance by tracking key metrics such as response time, resolution rate, customer satisfaction scores, and agent efficiency. They should also consider metrics like cost savings, customer retention rates, and overall team morale. By analyzing these metrics, companies can evaluate the success of AI and chatbot integration in improving efficiency, reducing costs, and enhancing customer experience within their remote CX teams.