How can companies measure the success and effectiveness of incorporating gamification into their CX training programs, and what key metrics should they focus on to assess employee engagement and retention of information?

Companies can measure the success of incorporating gamification into their CX training programs by tracking key metrics such as completion rates, engagement levels, knowledge retention, and performance improvement. They should focus on metrics like time spent on training modules, completion rates of challenges or levels, quiz scores, and feedback from employees on the effectiveness of the gamified training. Additionally, companies can assess employee engagement by monitoring participation rates, interactions with the gamified elements, and overall satisfaction with the training experience. By analyzing these metrics, companies can determine the impact of gamification on employee engagement and retention of information in their CX training programs.