How can companies measure the effectiveness of gamification elements in internal CX stories in increasing employee engagement and promoting a customer-centric mindset within the organization?

Companies can measure the effectiveness of gamification elements in internal CX stories by analyzing key metrics such as employee engagement levels, customer satisfaction scores, and overall productivity. They can also conduct surveys and feedback sessions to gather insights from employees on how gamification has impacted their motivation and mindset towards customer-centricity. Additionally, tracking the completion rates and performance improvements of employees participating in gamified activities can provide valuable data on the success of these initiatives. Regularly reviewing and adjusting gamification strategies based on these metrics and feedback can help companies optimize the impact of these elements on employee engagement and customer-centric mindset.