How can companies measure the effectiveness of gamification in improving employee understanding and adherence to CX guidelines within their organization?

Companies can measure the effectiveness of gamification in improving employee understanding and adherence to CX guidelines by tracking key performance indicators such as customer satisfaction scores, employee engagement levels, and adherence to CX protocols. They can also conduct surveys and feedback sessions to gather insights on employees' perception of the gamified training. Additionally, companies can analyze data on employee performance before and after implementing gamification to assess any improvements in understanding and adherence to CX guidelines. Regularly monitoring and analyzing these metrics will help companies evaluate the impact of gamification on employee behavior and overall CX performance.