How can companies measure the effectiveness of gamification in their internal CX communication strategies and ensure that employees are retaining and implementing the knowledge gained from interactive training modules and quizzes?

Companies can measure the effectiveness of gamification in their internal CX communication strategies by tracking key performance indicators such as engagement levels, completion rates, and knowledge retention scores. They can also conduct surveys and feedback sessions to gather insights on employees' experiences with the training modules. To ensure that employees are retaining and implementing the knowledge gained, companies can reinforce learning through regular follow-up sessions, quizzes, and practical application exercises. Additionally, providing incentives, rewards, and recognition for employees who demonstrate mastery of the concepts can further motivate them to apply their new skills in their daily work.