How can companies measure the effectiveness of gamification in enhancing employee understanding and adherence to CX guidelines, and what key metrics should be tracked to evaluate its impact?

Companies can measure the effectiveness of gamification in enhancing employee understanding and adherence to CX guidelines by tracking key metrics such as employee engagement levels, completion rates of training modules, and improvements in customer satisfaction scores. They can also analyze data on employee performance before and after implementing gamification to assess any changes. Additionally, conducting surveys or feedback sessions with employees can provide valuable insights into their experience with gamified training and its impact on their understanding and adherence to CX guidelines.