How can companies measure the impact of their employee training programs on customer satisfaction, and what strategies can they implement to ensure continued success in turning employees into CX ambassadors?

Companies can measure the impact of their employee training programs on customer satisfaction by tracking metrics such as customer feedback, Net Promoter Score, and customer retention rates. To ensure continued success in turning employees into CX ambassadors, companies can implement strategies such as ongoing training and development, recognition and rewards for employees who excel in customer service, and creating a culture that prioritizes customer satisfaction. Additionally, companies can gather regular feedback from both employees and customers to identify areas for improvement and make necessary adjustments to their training programs.