How can companies measure the effectiveness of their employees' training in utilizing digital tools to enhance customer experience, and what tools or metrics can they use to track progress and success in this area?

Companies can measure the effectiveness of their employees' training in utilizing digital tools to enhance customer experience by tracking metrics such as customer satisfaction scores, customer retention rates, and the number of positive customer reviews. They can also use tools like customer feedback surveys, analytics platforms to monitor website and social media engagement, and performance evaluations to assess employees' proficiency with digital tools. By regularly assessing these metrics and providing ongoing training and support, companies can ensure that their employees are effectively leveraging digital tools to enhance the customer experience.