How can companies measure the success of their employee recognition programs in relation to their customer experience goals and values?

Companies can measure the success of their employee recognition programs in relation to customer experience goals and values by tracking customer satisfaction scores before and after implementing the program. They can also monitor customer feedback to see if there is an improvement in the quality of service provided. Additionally, companies can assess employee engagement and retention rates to determine if the recognition program is positively impacting the overall customer experience. Lastly, conducting regular surveys or focus groups with both employees and customers can provide valuable insights into the effectiveness of the program in aligning with customer experience goals and values.