How can companies effectively measure and track the impact of their efforts to motivate employees to uphold and embody the company's CX goals and values, especially during times of change or uncertainty?

Companies can effectively measure and track the impact of their efforts to motivate employees by setting clear and measurable goals related to CX goals and values. They can use employee surveys, feedback mechanisms, and performance evaluations to gauge employee engagement and alignment with company values. Regular communication and transparency about the company's CX goals and values can help ensure employees understand and are motivated to uphold them, even during times of change or uncertainty. Additionally, tracking key performance indicators related to customer satisfaction, employee retention, and productivity can provide insights into the impact of employee motivation on achieving CX goals.