How can businesses measure the effectiveness of their employee motivation strategies in improving customer satisfaction and loyalty, and what key metrics should they focus on to gauge success in aligning employee motivation with customer experience goals?

Businesses can measure the effectiveness of their employee motivation strategies in improving customer satisfaction and loyalty by tracking metrics such as employee engagement levels, customer satisfaction scores, and customer retention rates. Key metrics to focus on include employee turnover rates, Net Promoter Score (NPS), and customer lifetime value. By aligning these metrics with the overall customer experience goals, businesses can assess the impact of their employee motivation strategies on customer satisfaction and loyalty.