How can companies measure the success of their Employee Experience strategies in relation to customer satisfaction, and what key metrics should they focus on to ensure long-term loyalty and advocacy?

Companies can measure the success of their Employee Experience strategies in relation to customer satisfaction by tracking metrics such as employee engagement, turnover rates, and customer feedback. Key metrics to focus on for long-term loyalty and advocacy include Net Promoter Score (NPS), customer retention rates, and employee satisfaction scores. By aligning employee experience with customer satisfaction metrics, companies can create a positive feedback loop that drives both employee engagement and customer loyalty.