How can companies effectively measure the impact of employee experience on customer loyalty, and what strategies can they implement to continuously enhance both aspects for long-term success?

Companies can measure the impact of employee experience on customer loyalty by conducting surveys, analyzing customer feedback, and tracking key metrics such as customer retention rates and Net Promoter Score. To continuously enhance both aspects for long-term success, companies can invest in employee training and development, create a positive work culture that values employee well-being, and foster open communication between employees and customers to understand their needs and expectations. By prioritizing employee satisfaction and engagement, companies can create a positive customer experience that drives loyalty and ultimately leads to long-term success.