How can companies effectively measure the impact of their employee engagement and buy-in to the customer experience strategy in order to track the progress of developing a team of passionate CX ambassadors?

Companies can measure the impact of employee engagement and buy-in to the customer experience strategy through surveys, feedback forms, and performance metrics. Tracking key performance indicators related to customer satisfaction, retention rates, and employee turnover can also provide insights into the effectiveness of the CX strategy. Regular communication and training sessions can help gauge employees' understanding and commitment to the CX strategy. Additionally, recognizing and rewarding employees who demonstrate passion and dedication to improving the customer experience can further encourage their engagement and buy-in.