"How can leaders ensure that employees at all levels of the organization are actively engaged in promoting a customer-centric culture, and how can this be effectively measured and evaluated?"

Leaders can ensure that employees are actively engaged in promoting a customer-centric culture by clearly communicating the importance of customer satisfaction and providing training and resources to support this focus. Regularly soliciting feedback from employees at all levels can help gauge their understanding and commitment to customer-centric initiatives. Additionally, measuring key performance indicators related to customer satisfaction, such as net promoter scores or customer retention rates, can provide quantitative data on the effectiveness of the organization's customer-centric efforts. Regularly reviewing and analyzing this data can help leaders identify areas for improvement and track progress towards a more customer-centric culture.